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Performance Metrics Short Training Course - Call us on +44 (0) 1443 223544 or Contact Us - 1 Day
Introduction There is a well known adage “what gets measured gets done”; the use of appropriate metrics facilitates the monitoring of business functions as we can measure the various system inputs and outputs. There is increasing use of shared services in both the public and private sectors as it is seen as a way of reducing operating costs and improving business efficiency and effectiveness. Clearly it is very important that it can be shown that the new measures introduced have led to an improvement in overall efficiency together with increased client satisfaction with the new shared service provision.
Objectives 1) The importance of metrics and other measurement techniques for determining customer or client satisfaction strategic planning and communication of a “shared vision” with regard to HR shared services. Who is the course for? General Managers/CEOs that want to have reliable means of measuring the effectiveness of the shared service provision within their organisation. Senior HR Managers that are charged with implementing a shared services approach within their organisation and want to be able to show that it is effective. Internal business consultants who must advise their company/organisation officers on the use of metrics and measurement techniques. Oil & Gas, Engineering In-house Short Courses Below is a list of our oil & gas and engineering course categories. Each of which has a list of courses that we offer.
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