Total Quality and Organizational Change Management - Q Course Quality and Organisation

Total Quality and Organisational Change Management

Q-Course: Quality & Organisation

ONLY US$19.99 - BUY NOW

This book is for everyone involved in quality in an organisation. This book will help you obtain total quality management, a must read for the organisational change management process. It also offers experiences in testing and quality standards and methodologies of TMap, Testframe, ITIL, ISO9001, TQM, Prince2, RUP, CMM, TMM, ISEB.

This book is for everyone involved in quality in an organisation. That is everyone. Not only testers and quality assurance people are involved in quality, also the people responsible for the quality of machines, personnel, training, finance, products, materials, services, methods, procedures, you name it, especially the management that is responsible for everything in the organisation. The book also looks at the optimal organisation of the processes, so that the highest possible quality is realised at a minimum time and cost.

The general message of this book is: Do what is really necessary and skip what is not. Quality is placed in a broad perspective, it is much more than just the product quality. Organisational aspects are discussed, also human processes like personal development and self respect are part of quality.

Publisher's Note: The author is also the author of quality courses currently used in Universities today. His Q-Courses will show you how to implement Quality yourself. Currently in Germany it is possible to do a Q-course foundation including an exam that is state approved and part of recognised vocational and higher education programs in IT. Also in the UK and the US there is an increasing interest in the Q-courses for obvious reasons.

Price: US$19.99

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1. The Development Process

- The General Development Model

- Development Quality Requirements

- Creating Testable Product Specifications

- Modelling Product Properties for Design

- UML Modelling

- Modelling Business Processes

- Use of diagrams in projects

- Quality in the Development Process

- Review of the Development Project

2. Quality in the Organisation

- Standards in the Project Organisation

- General Quality Standards

- Improvements of the Quality Process

- Quality in the Production Process

- Planning of a Development Project

- Risk analysis and risk management

- Use of metrics in Project Planning

- Management of Changes

- Implementation Management

- Management of Project Information

3. The Structured Testing Process

- Test Process Definitions

- Test Organisation

- Testing the Specifications

- The Test Types

- The Test Plan

- Modelling Functional Tests

- True Testing and False Testing

- Creating Logical and Physical Test Cases

- Findings Registration and Handling

- Setting up a Test Environment

- Controlled Testing

- User Interface Testing

- Automated Testing

- Testing without Product Specifications

- Report of Test Results

- Review of the Testing Process

- Case Study

4. Change Processes in the Organisation

- The Life Cycle of the Organisation

- Human Processes in the Organisation

- Changes in the Organisation

- Change Models applied in Organisations

- Q-Course: the Road to Quality

Price: US$19.99

To purchase, simply click here to be transferred to our affiliate partner.

Total Quality and Organisational Change Management

Q-Course: Quality & Organisation

ONLY US$19.99 - BUY NOW

Table of Contents